Run every event
from one console.
AI chat, email, SMS and live chat converge into a single event-scoped workspace. The AI answers what it knows, escalates what it doesn't, and files what it learns — while your team watches intent trends move in real time.
Brands on top.
Events underneath.
Nothing duplicated.
Every conversation, insight and report is tied to the event it belongs to — so a question about Saturday's shuttle never gets answered with last summer's policy. Channels, AI training, templates and SLA rules live per brand. The intelligence is shared across the org.
One workspace that knows which event you're talking about.
Four channels collapse into one thread. Every insight, report and SLA stays scoped to the event it came from — and the panels on the right keep watching while your team works.
Everything the weekend
throws at you.
AI intent analysis
Parking, refunds, accessibility, lineups — automatically categorised as they arrive. Operational problems announce themselves while you can still fix them.
Closed-loop learning
When the AI can't answer, it watches how a human resolves it and offers that resolution as a knowledge update. Approve it in one click.
Configurable handoff
AI-only, AI plus human, or AI plus form fallback. Set the threshold per event and move it mid-weekend if volume spikes.
Zero-seat escalation
Vendors, partners and ops leads get context-rich portals without licences. Their answers train the AI for next time.
Instant knowledge push
Gate time moved? Lot closed? Update once and every channel is current in seconds — chat, SMS, autoresponders, FAQ.
CSAT without surveys
Satisfaction scored automatically, with AI analysis of what's driving the low ones. Per event, per agent, per channel.
From the people
working the weekend.
Field notes for people
who run live events.
One email a month: what we're shipping, what we're learning from event data, and the occasional playbook you can use next weekend. No drip sequence.